Work through connection, sending and receiving problems one step at a time.
Sign in with the same account on your phone and PC.
PC · Textory · My phone · Customer’s phone — When received messages don’t show · Same account · RCS chats On — It breaks here · Messages RCS chats
We’ll show the fix that matches your setup.
Phone and PC accounts
RCS chats
RCS chats aren’t regular SMS, so those messages don’t reach Textory.
Open your messaging app
In Google Messages, tap your profile picture.
Go to Settings → RCS chats
Some phones call it Chat features.
Turn RCS chats off
Then texts arrive as regular SMS.
Step 2 of 3
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In Profile → Edit My Profile on PC, check the email and phone number against the phone app’s account. The display name can match while the account differs. If you changed phones, make sure you signed in on the new one.
RCS chats aren’t regular SMS, so those messages don’t reach Textory. In your messaging app, open Settings → RCS chats (or Chat features) and turn it off. Then texts arrive as regular SMS.
In Message → Auto-Reply SMS, click New Template. If you’re editing an existing template, check its on/off state and conditions first.
Callback messages are an add-on — subscribe to the add-on to use them.
Still stuck?
On any page, use the chat button at the bottom right to send us a question.