What callback messages do—and what follows afterward

Choose the event

Callbacks can respond to missed calls or the end of incoming or outgoing calls. The Android callback add-on must be available before you configure it.

Define the rules

Check that Send Via is set to Phone, then set recipient tags and same-number frequency. Exclude staff or personal contacts if the notice is not intended for them. Save the template and enable it in the list.

Complete the real follow-up

An acknowledgement is the beginning of a response, not a resolved consultation. Review the inquiry, assign the next action and confirm any promised reply time. No conversion or response-rate outcome is guaranteed.

Continue with the guide

• Set up callback messages: timing, recipients and frequency
• Write a missed-call reply with a clear next action