Write a missed-call reply with a clear next action

Start with three parts

A fictional example: Hello from Example Shop. We cannot answer right now. Please leave your question by text and we will respond after checking. Replace the business name and wording with your actual operating situation.

Match the call event

A post-conversation message should not say you missed the call. Select the correct trigger and verify that any linked form opens on a phone. Ask only for information needed to follow up.

Avoid promises the template cannot keep

Do not automatically confirm availability, quotes, reservations or response times. A callback does not resolve the inquiry. Promotional additions require a separate review of consent, advertising identification and opt-out requirements.

Continue with the guide

• Set up callback messages: timing, recipients and frequency
• Advertising messages and opt-out handling