Callback troubleshooting: activation, tags and frequency

Check activation and event

Verify that the saved template is enabled and synced to the app. A missed-call template will not match a test where you answered the incoming call.

Check the actual target

If using selected or excluded tags, verify that tags were actually chosen and assigned to the intended contact. An option name alone is not a configured recipient list.

Check prior sends and the app connection

Daily, weekly, monthly or first-time-only limits can suppress repeated tests. Review the selected frequency, the app connection and your plan usage. Restore operational settings after any test and report the time and result if the issue continues.

Continue with the guide

• Set up callback messages: timing, recipients and frequency
• When your PC says the Android app is not connected