Meet Live Chat: ask a question without leaving the page

Ask while you read

Live Chat is now connected to the Textory blog. Open the bottom-right button to ask about the page you are reading. Availability and response times depend on the support team’s operating status.

Make the widget recognizable

In the available Live Chat settings, enable chat and enter a display name and short introduction. Choose the accent, brightness, corners, launcher shape and position. Review the preview, save, and check whether Hide on mobile matches your intended service.

Set expectations before the conversation

Write separate welcome and unavailable greetings. Explain what visitors can ask and when the team will review their inquiry. Request contact details before chat only when needed for follow-up. Do not ask for passwords or verification codes.

Review default language, visitor language detection, operating hours and timezone. Language settings do not guarantee multilingual agents or automatic translation. The conversation continuation period should not be interpreted as the retention period of all data.

Install and verify

Save your settings and use your own account’s script from the installation menu on the intended site. Check allowed site addresses. Test the launcher, welcome text, operating status and close action on desktop and mobile; the preview alone does not verify installation. Menu availability depends on your account.

For Textory questions, open the chat button or explore the usage guides.

Step-by-step installation and link sharing