Use call transcription and review the AI summary

Confirm the recording exists

Open and play the actual file. Recording availability depends on the device, OS and settings. AI cannot recover a past call that was never recorded. Check the transcription or summary service’s availability.

Read the outputs differently

Transcription turns audio into text; a summary extracts selected points. Both can contain errors. Verify names, dates, amounts and whether a statement was a request or an agreement.

Act only on reviewed information

Return to the original audio for important details, then record the confirmed next action. A summary mentioning an appointment does not mean a calendar entry or message was created. Verify retention and playback rather than assuming permanent storage.

Continue with the guide

• Keep customer conversation records on your PC
• Manage appointments and today’s tasks on your PC
• Explore VoiceNote: turn recordings into reusable records