Prepare a recording for transcription

Check the source

Play the file and confirm it contains the intended conversation. Use only recordings you may process. Missing, silent or damaged audio cannot be treated as a reliable transcript source.

Choose the workflow

Use the recording controls available in Textory’s customer story, or the import workflow in VoiceNote if that is your product. Their settings and accounts are separate. Check language and service availability before processing.

Make the result findable

Give the record a clear title, verify the customer and capture the next action. Search can miss words that were transcribed incorrectly, so use dates or people to narrow the list and return to audio when necessary.

Continue with the guide

• Import an existing call recording into VoiceNote
• Use call transcription and review the AI summary