Construction communication: record changes before confirming them

Illustrative workflow. The situations and messages below are fictional examples, not customer testimonials or measured results.

Capture the request accurately

Record who requested a material or dimension change and when. List what still needs checking: availability, cost, feasibility and effect on the schedule. Do not mark the change approved before that review.

Explain photos and notes

Save site photos under the correct customer and describe their location and purpose. If using an AI summary, compare measurements, material names and approval wording with the original conversation.

Acknowledge without promising

A fictional example: We received your material change request. We will check availability and the project impact before confirming scope and cost. A message or summary does not replace the actual approval process.

Track remaining work

Use callbacks for routine intake and retain the site’s established emergency contact process. Add pending decisions and replies to the schedule, then mark them complete only after they are resolved.

Continue with the guide

• Set up callback messages: timing, recipients and frequency
• Keep customer conversation records on your PC
• Manage appointments and today’s tasks on your PC