Continue customer conversations across PC and phone

Read before replying

Open the same customer and compare their number. Review the last sent message and newest reply before writing another response.

Leave the next action

Record what still needs checking and who will respond. A read message is not necessarily a resolved inquiry, and a delayed sync does not mean the earlier send failed.

Check shared use

Verify the actual employee accounts, permissions and connected sending device. Logging one account into several phones does not establish simultaneous multi-phone sending. After switching devices, confirm which phone is signed in and sending.

Continue with the guide

• Read conversations and add customer notes in the app
• Keep customer conversation records on your PC
• When your PC says the Android app is not connected